Return policy
What to expect if you need to return equipment bought in the BetterPowered Energy Store.
30 days to return
You may request a return within 30 days of delivery for equipment that is unused, uninstalled, complete and in its original packaging. This policy applies to every brand in the store.
How to request a return
Write to [email protected] with your order reference to obtain return authorization and the correct destination. Returns travel by mail or carrier. Do not ship to our office or a supplier without authorization, and keep your tracking and shipping receipt.
Batteries and power stations
Obtain instructions before shipping batteries or hazardous materials: they require appropriate packaging and an eligible carrier.
Return costs
For a change-of-mind return, you pay the return shipping. BetterPowered does not add a restocking fee.
Refunds
We inspect the returned equipment and notify you of the result. We process approved refunds within 15 days of receiving the equipment, to the original payment method. Your provider or bank determines when it appears.
What cannot be returned
Equipment that has been used, installed, damaged after delivery, or returned incomplete is outside this change-of-mind policy.
Damaged, incorrect or defective deliveries
Contact us promptly with the order reference and available photos. We coordinate the appropriate remedy and return instructions. A manufacturer warranty is separate from this policy; coverage and duration depend on the exact model and the manufacturer terms.
Cancellations
To cancel before dispatch, contact us immediately. If the equipment has shipped, follow the return process. A request alone does not cancel a dispatched order.
Contact
[email protected] · (954) 335-5410. Our support address, 3851 SW 160th Avenue, Apt 303, Miramar, FL 33027, is not a return warehouse.